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Shipping & Returns

Delivery Information

🚚 Shipping Information

Shipping Areas:

We currently ship to the UK only and will be shipping world wide in the near future.

Dispatch Time:

Orders are usually dispatched within 2–3 business days. During busy periods, it may take slightly longer.

Delivery Time Estimates:

• UK Standard Delivery: 3–5 working days

Shipping Costs:

Shipping costs are calculated at checkout based on weight and location.

Tracking:

Tracking details will be emailed once your order has shipped (if applicable).

Delays:

We are not responsible for delays caused by postal services or customs, but we’ll do our best to support you if any issues arise.

Wrong Address?

Please double-check your delivery address. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Return & Refund Policy

Returns & Refunds

We understand that sometimes things don’t work out — and that’s okay. If you're not happy with your purchase, we’ll do our best to make it right.

Return Window:

You can return most new, sealed, unused items within 7 days of delivery for a full refund.

Eligibility for Returns:

To be eligible for a return:

• The item must be in its original condition (unused and in original packaging)

• You must have proof of purchase (order number or receipt)

• Some hygiene-related products (e.g., chew toys, sensory oral tools) may be non-returnable for safety reasons unless faulty

How to Return:

Please email us at thesenddad@hotmail.com with your order number and reason for return. We will guide you through the process and provide a return address.

Refunds:

Once we receive and inspect the returned item, we’ll issue your refund back to the original payment method. Please allow 5–10 business days for processing.

Exchanges:

If you’d like to exchange an item, please contact us and we’ll be happy to help — subject to availability and return conditions.

Faulty or Damaged Items:

If your order arrives damaged or faulty, please contact the postal company within 7 days with photos, and we will assist in a refund.

Return Shipping:

Return postage costs are the responsibility of the customer.

📃 Terms & Conditions

Welcome to theSENDdad — a place created by a SEND parent, for SEND families.

By using our website and purchasing from us, you agree to the following terms:

1. Products & Descriptions

We do our best to provide accurate descriptions and images of our products. However, colours and details may vary slightly depending on screen settings and suppliers.

2. Orders & Payments

All orders are subject to acceptance and availability. Payment must be made in full at checkout via our secure payment provider.

3. Pricing

All prices are shown in GBP (£), inclusive of any applicable taxes unless stated otherwise. We reserve the right to change prices at any time.

4. Shipping

We aim to dispatch orders within [3–5 business days]. See our full Shipping Information below for details.

5. Returns & Refunds

Please refer to our Returns Policy above.

6. Safety Disclaimer

Our products are selected with care, especially for children with SEND. However, it is the responsibility of the parent or carer to ensure any item is appropriate and safe for their child’s individual needs and abilities. Always supervise children during use.

7. Intellectual Property

All content on this website (images, logos, text) is owned by or licensed to theSENDdad.com and may not be reproduced without permission.

8. Privacy

We respect your privacy and are committed to protecting your data. See our Privacy Policy for more details.

9. ContactFor any questions, please contact us at thesenddad@hotmail.com

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